FAQ

Our classes go live every Sunday at 5pm PST for the following 14 days.

Yes, We offer advanced booking within our VIP, Gold, and Platinum Membership options which allows you to book on Saturday’s at Noon PST for the following 14 days.

Yes, If you choose to join the waitlist please be ready to show up for class. Our system will automatically bring you into the class up until 12 hours prior to the start of class time. You will receive an email notification that you have been added to the class. If you are pulled into class and you do not show up or cancel before being added off the waitlist, you will have a no-show fee of $15.

Yes, you may pick your bike when booking class. You can also change your spot after booking to an open bike of your choice.

Yes, using the Electric Cycle Studio app or our website, you may also use a credit or purchase a credit to bring a guest. You can even pick their spot too!

Yes, we provide a towel for our riders at each ride!

Yes, we have Kirkland Water ($1).

Yes, We rent Shimano indoor cycling shoes for $2.

Yes, our bikes are SPD compatible.

Yes, we just always advise speaking with your primary physician before riding at Electric Cycle Studio.

Please arrive 10-15 minutes early to ensure you can get set up properly.

If you think you’ll be running late, please call the studio so that we don’t release your bike.
If you have not checked-in within 3 minutes of the start of class, we will release your bike to our waitlist.
The Cycle Room will close its doors 1 minute before class starts. Once doors are closed there will be no entrance allowed. This allows for class to start on time and for the class to be uninterrupted.

Yes, Occurs when a rider cancels their ride less than 12 hours before the schedule ride time or no-shows a ride they are scheduled for. Unlimited riders are automatically charged $15 for a Late Cancel / No-Show Fee.  All other memberships & class packs result in a loss of credit.  VIP Unlimited / Unlimited members receive 1 grace cancel/no-show per billing cycle.

Our memberships are contract-free, but require a 30 day notice for cancellation.

Memberships are billed immediately and then become active when riders check into their first class.  Memberships will also become active in the event a rider “No-Shows,” or “Late Cancels” their first class.  This will trigger the membership billing cycle at that time.  Please be sure to review our no show and ride cancellation policy.

Please note that Electric Cycle Studio requires a 30-day notice for all membership cancellations. During this notice period, all memberships will incur one additional billing cycle, and your membership will officially expire at the end of that billing cycle. We do not prorate memberships, so you will be responsible for the full amount of the billing cycle. To cancel your membership, please send your request to info@electriccyclestudio.com. Additionally, please be aware that cash refunds are not available for memberships or unused class credits, and promotional memberships cannot be reinstated.

Promotional Memberships can be frozen for (2) 30 day periods a year for a maximum of 60 calendar days every 12 months.  Gold Memberships can be frozen for (1) 30 day period during 6 month membership.  All other memberships can be frozen for (1) 30 day period per 12 months.  Memberships can be unfrozen early, but wont be eligible for a freeze again for 12 months.

For retail items, they must be unworn with tags still attached to qualify for a return, and all returns will receive store credit. Please note that TIEMs are final sale and cannot be returned.

We do not offer cash refunds for class credits, monthly passes, or memberships. All class packs and memberships are non-refundable and non-transferable. If you choose to cancel a promotional membership, it cannot be reinstated at a later date.

You may downgrade your Electric Cycle Studio membership (unlimited or limited) with a 30-day notice.  Will have 1 additional billing cycle from the date requesting downgrade.  Flex memberships require a minimum commitment of 6 months from the date of activation. Once this commitment is fulfilled, your membership will continue, and a 30-day notice is still required for any downgrade.

We’re sorry to see you go, and we wish you all the best with your move! Please note that Electric Cycle Studio requires a 30-day notice for all membership cancellations. During this notice period, all memberships will incur one additional billing cycle, and your membership will officially expire at the end of that billing cycle. We do not prorate memberships, so you will be responsible for the full amount of the billing cycle. To cancel your membership, please send your request to info@electriccyclestudio.com. Additionally, please be aware that cash refunds are not available for memberships or unused class credits, and promotional memberships cannot be reinstated.