How do I book a class?
You can easily book a class using the Electric Cycle Studio app for iOS and Android, or sign up and book at www.electriccyclestudio.com
When can I sign up for a class?
Our classes go live every Sunday at 5pm PST for the following 14 days.
Do you offer Advanced Booking?
Yes, We offer advanced booking within our VIP, Gold, and Platinum Membership options which allows you to book on Saturday’s at Noon PST for the following 14 days.
Do you have a waitlist if the class is full?
Yes, our system will auto-populate riders into class up until 12 hours prior to class start time. After that, if anyone drops from class, the system will message remaining riders on the waitlist, and it’s first come, first served. If added to class at any point rider is subject to our Late Cancel / No Show policy.
Can I pick my spot?
Yes, you may pick your bike when booking class. You can also change your spot after booking to an open bike of your choice.
Can I book for a friend?
Yes, using the Electric Cycle Studio app or our website, you may also use a credit or purchase a credit to bring a guest. You can even pick their spot too!
Do you provide towels?
Yes, we provide a towel for our riders at each ride!
Do you have water?
Yes, we have Kirkland Water ($1). Platinum, Gold, and VIP memberships have Kirkland Water’s included in their membership.
Do you provide shoes to rent?
Yes, We rent Shimano indoor cycling shoes for $2. Platinum, Gold, and VIP Memberships include unlimited shoe rentals.
Can I use my own cycle shoes?
Yes, our bikes are SPD compatible.
Can I ride pregnant?
Yes, we just always advise speaking with your primary physician before riding at Electric Cycle Studio.
How early should I arrive?
Please arrive 10-15 minutes early to ensure you can get set up properly.
Can I arrive late?
If you think you’ll be running late, please call the studio so that we don’t release your bike.
If you have not checked-in within 3 minutes of the start of class, we will release your bike to our waitlist.
The Cycle Room will close its doors 1 minute before class starts. Once doors are closed there will be no entrance allowed. This allows for class to start on time and for the class to be uninterrupted.
Is there a late cancel or no-show fee?
Yes, Occurs when a rider cancels their ride less than 12 hours before the schedule ride time or no-shows a ride they are scheduled for. All riders who NO SHOW are charged an $18 No-Show Fee. All riders who LATE CANCEL are charged a $13 Late Cancel Fee.
Is there a contract for Monthly Memberships?
Our memberships are contract-free, but require a 30 day notice for cancellation. Also, we do not allow any membership cancellations within the 1st 30 days of a membership purchase.
Can I downgrade my Membership?
Yes! We are happy to assist in the process of downgrading your membership. Downgrade request have a 30 day notice policy. Please see Terms and Conditions for additional details.
When does my membership become active?
Memberships are billed immediately and then become active when riders check into their first class. Memberships will also become active in the event a rider “No-Shows,” or “Late Cancels” their first class. This will trigger the membership billing cycle at that time. Please be sure to review our no show and ride cancellation policy.
What is your membership cancellation policy?
We require a 30 day notice on all membership cancellation request. Please see Terms & Conditions for more details.
Can I freeze my membership?
Please note that membership freezes are not available. Whether you’re planning a trip, facing an unexpected situation, or have other needs, cancellations must be made with a 30-day notice. We advise planning your membership and any potential changes accordingly. Please see Terms and Conditions for more details.
What is your refund policy?
We do not provide cash refunds on class credits, monthly passes, or memberships. All class packs, and memberships are non-refundable, non-transferrable. If you cancel a promotional membership, we will not be able to reinstate it at a later time. If you have purchased a retail item, the item must be unworn, with tags still attached to receive a refund within 7 days of purchase. This is excluding TIEM Cycle Shoes. ALL TIEM CYCLE SHOES SALES ARE FINAL.
