TERMS & CONDITIONS.

1. About these terms

These terms describe use of Electric Cycle Studio’s website and studio services, operated by Electric Spin Club LLC. Product-specific purchase terms and separately accepted membership agreements or participation waivers also apply. Browsing this website is not consent to a recurring charge or a substitute for signing a required waiver.

Nothing here limits consumer rights, cancellation rights, refunds, or payment-dispute rights that cannot lawfully be waived. If applicable law provides greater protection, that protection controls.

2. Accounts and reservations

Provide accurate account details and keep login credentials private. Use a valid membership or ride credit to book. The schedule shows current availability; instructors, formats, and times may change. Check your reservation before traveling.

Check in through the app when available or ask the front desk for help. Call the studio if you are running late; an unclaimed bike may be released before class, and doors close before the ride begins. Contact the team before a first ride with a minor so eligibility, guardian consent, and safe bike fit can be confirmed.

3. Class cancellations and waitlists

Cancel at least 12 hours before class. The standard fee is $15 for a cancellation within 12 hours and $20 for a no-show. Core paid ride credits and limited memberships retain the ride credit when the applicable fee is charged. The free five-class new-rider offer instead uses one credit for a late cancellation or no-show. Standard Electric Unlimited and Electric VIP Unlimited memberships, billed every 28 days, include one grace late cancellation per billing cycle. Flex memberships do not include grace late cancellations. No-shows are excluded from the grace benefit. The person booking a guest is responsible for that reservation.

To use an available grace cancellation, cancel your reservation yourself in the app as soon as you know you cannot attend. Then email info@electriccyclestudio.com to request its use. You must have a grace cancellation remaining on your account.

Cancel a class in your account or app, or call (661) 735-5418. Do not rely on email, text, or social media for a time-sensitive class cancellation. Class cancellation and recurring-membership cancellation are different actions.

Waitlist enrollment can automatically add you to class until 12 hours before the start. Closer to class, an available spot may be offered by text on a first-response basis. Monitor your account and notifications. The normal class-cancellation policy applies after you receive a spot.

4. Purchases and renewal timing

Review the price, included rides, expiration, start date, and renewal terms at checkout before purchasing. Standard memberships renew every 28 days. Flex memberships renew every 14 days. These are not calendar-month billing cycles; renewal dates move through the calendar. Flex plans have a minimum commitment of 12 billing cycles (168 days). Silver, Gold, and Platinum are prepaid memberships with a fixed access period rather than recurring renewals. The applicable product agreement determines the first billing date, access period, and any cancellation rights.

Recurring charges require affirmative consent to the renewal terms. A newsletter signup or general website visit does not provide that consent. Any trial or introductory offer must disclose its end date, the price afterward, and how to cancel. Do not assume that an introductory price continues.

5. Membership cancellation

Cancel your membership online. Submit your cancellation notice and electronic signature through this form, or give notice by email. Optional feedback and marketing choices do not affect cancellation.

For a membership cancellation request or billing question, email info@electriccyclestudio.com using the email associated with your membership. State clearly that you want to cancel the recurring membership and keep a copy of your request. Do not include payment-card details.

Studio policy: cancellation of a membership ordinarily requires 30 days’ notice, subject to your existing agreement and applicable cancellation and refund rights. The notice starts when received, not when our team confirms it. Valid charges due under the existing agreement during that period remain payable. Standard memberships bill every 28 days and Flex memberships every 14 days, so more than one payment may fall within the notice period. We will confirm the membership end date, final charge amounts and dates, and final date of access. If a valid scheduled renewal falls within the applicable notice period or remaining minimum commitment, access continues through the end of that fully paid billing cycle. The notice does not create a new payment authorization or an extra renewal solely to finish a paid access period. Applicable statutory cancellation and refund rights take priority.

Flex members may give notice at any time, including during the 12-cycle minimum commitment. Ordinary cancellation takes effect once both the minimum commitment and the 30-day notice period have been satisfied. Giving notice does not restart the commitment.

Account deletion, deleting the app, leaving the newsletter, and canceling one class do not by themselves cancel a recurring membership. Applicable statutory cancellation rights and refunds remain available regardless of an ordinary notice policy.

Relocation cancellation. If you move more than 25 miles from the studio and cannot transfer to a comparable facility, statutory cancellation and prorated refund rights may apply without the ordinary 30-day notice. To verify a relocation request, provide your new residential address, move date, and one reasonable document confirming the move, such as a lease, utility bill, official address-change confirmation, employer relocation letter, or other reliable evidence. You may redact unrelated sensitive information. We accept reasonable alternatives if standard documents are unavailable. You may submit cancellation notice before providing documentation; we record the original receipt date and review the request promptly. Verification does not delay or limit any cancellation or refund right required by law. No relocation cancellation fee applies.

6. Credits, refunds, and billing questions

Unless an offer says otherwise or law requires a refund, the existing studio policy treats class purchases and memberships as nonrefundable and nontransferable. Expiration and eligibility restrictions must be shown with the purchase. This policy does not remove statutory cooling-off, disability, relocation, closure, or other cancellation and refund rights that may apply to a health-studio contract.

The studio’s retail-return policy allows unused merchandise with tags within seven days, excluding TIEM cycling shoes, which are final sale, subject to applicable law. Contact the studio about eligibility, exceptions, billing errors, or a requested refund. Nothing here prevents a lawful dispute with your payment provider or imposes an automatic penalty for exercising that right.

7. Riding safely and respectfully

Indoor cycling is physically demanding. Ride within your ability, follow instructor guidance, and ask for help with setup. Stop if you feel unwell and seek appropriate assistance. The studio uses loud music, which may include explicit lyrics; earplugs are available. Bike fit must be safe before participation.

A separate participation waiver may be required through our booking system. Website terms do not replace that waiver or authorize us to provide medical advice. Respect staff, fellow riders, equipment, and personal space. Harassment and unsafe conduct are not acceptable.

8. Livestream and on-demand services

If you purchase ECS+ or another digital service, review its specific access, billing, cancellation, and technical requirements before purchase. You are responsible for a suitable device, internet connection, and a safe exercise area. Follow the class within your ability and keep equipment maintained.

Access is for the authorized purchaser’s personal use. Do not share credentials, record, redistribute, or sell class content without permission. Available classes and playback periods depend on the service purchased. Contact us about access problems or outages; applicable consumer remedies remain available.

9. Content, photos, and outside links

Electric’s name, logos, website content, and class materials belong to Electric or their respective rights holders. Do not reproduce or commercially exploit them without permission, except as allowed by law.

Contact us about photography or recording concerns before a class or event. Any separate media release governs the permission actually given; simply viewing this website does not grant a blanket right to use your image in marketing.

Outside links and services, including booking, streaming, maps, and social platforms, have their own terms. We cannot guarantee every outside service’s availability.

10. Changes and contact

We may update these website terms and will show the revised date. Changes to a purchased membership or recurring charge require the notices and consent required by its agreement and applicable law; changing this page alone does not override those requirements.

Electric Spin Club LLC dba Electric Cycle Studio
3437 Buena Vista Road, Suite 100
Bakersfield, CA 93311
info@electriccyclestudio.com
(661) 735-5418