Electric Cycle Studio Privacy Policy
Last updated: October 1, 2026
Electric Spin Club LLC, doing business as Electric Cycle Studio (“Electric,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we access, collect, use, disclose, protect, and retain personal information when you use the Electric Cycle Studio mobile application, our website, our online booking services, or related studio services.
This policy includes our handling of health and fitness data, as described below.
For privacy questions or requests, contact info@electriccyclestudio.com.
1. Information We Collect
The information we collect depends on how you interact with our services.
Account and contact information. This includes your name, email address, telephone number, account identifiers, login information, and information you provide when creating or updating your account, such as your date of birth or mailing address.
Membership, booking, and transaction information. This includes membership status, class-credit purchases, reservations, waitlist activity, cancellations, check-ins, attendance, billing information, payment status, and transaction history. Payment details are handled through our payment-processing providers.
Information you provide in communications and forms. This includes inquiries, support requests, preferences, completed agreements, waivers, and information you submit through our website, app, forms, email, or other studio communications. Health-related information provided through these channels is subject to Section 2.
Technical and usage information. Our website, app, and their service providers collect information needed to operate, secure, and evaluate the services. This includes IP addresses, browser and device information, operating system and app versions, app or device identifiers, interactions with app features, website visits, crash reports, and diagnostic information.
We collect information directly from you, through your use of our services, through records entered by authorized studio employees, and through service providers supporting those activities.
2. Health and Fitness Data: Access, Collection, and Use
Fitness participation information
When you book or attend Electric Cycle Studio classes, we collect and maintain information about your fitness participation. This includes class reservations, class dates and types, check-in and attendance history, and completed-class counts.
These records are created through your activity in our app or booking services and through studio check-in and attendance records. They are associated with your Electric Cycle Studio account and processed through our studio-management systems.
We use this information to manage reservations, record attendance, apply memberships and class credits, display class history, administer studio participation programs, and respond to account or attendance questions.
Health information you provide
If you tell us about an injury, physical limitation, medical condition, or other health-related concern through a form, waiver, communication, or conversation with studio staff, we receive the information you provide. Relevant information may be recorded in your studio account or related service records.
We use this information to respond to your request, support appropriate bike setup or class modifications, address participation or accessibility concerns, and manage relevant safety matters. We do not use this information to provide a medical diagnosis or treatment.
Please provide only the health information reasonably necessary for your request. Do not send detailed medical records or other unnecessary sensitive information through ordinary email.
Who can access health and fitness data
Access is limited to authorized studio personnel and service providers that need the information to perform the services described in this policy. These providers include Mariana Tek/Xplor, which supports our app, booking, and studio-management services.
Health and fitness information may also be disclosed when necessary to comply with applicable law, respond to valid legal process, or address a serious safety emergency, subject to applicable legal requirements.
We do not sell or rent health and fitness data, disclose it to advertising networks or data brokers, or use it to create targeted advertising audiences. General references to marketing or advertising elsewhere in this policy do not authorize those uses of health and fitness data.
Your choices
You may decline to provide optional health information. If particular information is necessary for a requested service or feature, we will explain that requirement when the information is requested.
You may contact info@electriccyclestudio.com to request access to, correction of, or deletion of health and fitness information associated with your account, subject to the limited retention exceptions described below.
Where processing requires separate consent, we will request that consent before beginning the processing. This Privacy Policy does not replace a separate consent requirement.
3. Device Permissions and Health-Platform Integrations
When a feature requires a device permission, we request the applicable permission before accessing the protected information. Where additional disclosure and consent are required, we provide them before access begins.
You can manage granted permissions through your device settings and, where applicable, the connected service’s settings. Revoking a permission stops future access covered by that permission but does not automatically delete information previously stored in your studio account. You may request deletion separately.
4. How We Use and Disclose Other Personal Information
We use personal information to operate accounts, provide classes and booking services, process transactions, manage memberships, provide customer support, maintain security, troubleshoot technical problems, and meet legal obligations.
We also use contact information to send service communications, such as booking confirmations and schedule changes, and promotional communications consistent with your choices and applicable law.
We use service providers for functions including studio management, payment processing, hosting, customer communications, technical support, analytics, and error reporting. Providers receive information relevant to the functions they perform. Not every provider receives every category of information.
We may disclose information when required by law, necessary to protect legal rights or safety, or in connection with a business transaction such as a merger or sale, subject to applicable safeguards and notice requirements.
We do not sell personal information for money. Website advertising-related disclosures are described in Section 5. The restrictions on health and fitness data in Section 2 apply regardless of other provisions in this policy.
5. Website Cookies, Analytics, and Marketing Choices
Our website uses cookies and similar technologies to support website functionality, remember preferences, understand website usage, and evaluate marketing.
Advertising-related technologies may disclose website browsing and device information to advertising partners for campaign measurement or interest-based advertising. These activities do not authorize disclosure of health information, fitness-participation records, or health-related form responses to advertising partners.
You can manage cookies through your browser and any privacy controls provided on our website. Blocking some cookies may affect website functionality.
You can unsubscribe from promotional emails through the unsubscribe option provided in those messages. You can opt out of promotional text messages using the instructions provided in the messages. Service communications may still be sent when necessary to manage your account or fulfill your requests.
Our website’s current treatment of browser Do Not Track settings does not eliminate any obligation to honor other legally required privacy or opt-out signals.
6. How We Protect Information
We use administrative and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
Health and fitness information is handled as sensitive information. Access is limited according to the service responsibilities of authorized personnel and providers.
No system can guarantee absolute security. Please protect your login credentials and notify us promptly if you believe your account has been accessed without authorization.
7. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including maintaining active accounts, providing requested services, meeting legal obligations, resolving disputes, and addressing legitimate security or fraud concerns.
Fitness-participation records are retained to provide account and class-history functions. Health information provided for a participation concern or accommodation is retained only while needed for that purpose or a specific, legitimate recordkeeping obligation.
When information is no longer needed, we delete it or render it no longer identifiable.
Limited records may need to be retained after account deletion—for example, transaction records needed for accounting obligations or records relevant to a legal claim. Any retained information is restricted to the purpose justifying its retention.
Account Deletion and Privacy Requests
You may request deletion of your Electric Cycle Studio account and associated personal information by emailing info@electriccyclestudio.com.
Use the subject “Account and Data Deletion Request” and provide your name and the email address associated with your account. You do not need to reinstall the app to make this request. We may request proportionate verification before acting to protect your account from unauthorized requests.
Account deletion is also available through the app’s Profile → Personal Information → Delete Account option.
If an active membership, upcoming reservation, or pending transaction prevents self-service deletion, email us for assistance. We will explain and help resolve any necessary steps rather than require you to rely solely on the self-service option.
Deleting the app from your device does not, by itself, delete your account or cancel a membership.
An account-and-data deletion request covers associated personal information, including health and fitness data, subject to the limited retention exceptions in Section 7. We will explain any information that must be retained and the reason for doing so.
Depending on applicable law, you may also have rights to obtain a copy of your information, correct inaccurate information, withdraw consent, or restrict certain processing. Contact us using the same email address. We will respond within the time required by applicable law.
9. General Fitness Services
The Electric Cycle Studio app supports studio services and general fitness participation. It is not a medical device and does not diagnose, treat, cure, or prevent medical conditions.
Consult a qualified healthcare professional for medical advice, diagnosis, or treatment.
10. Children’s Privacy
Our online services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.
If you believe a child under 13 has provided personal information through our online services, contact us so we can investigate and take appropriate action.
11. Changes to This Policy
We may update this policy to reflect changes to our services, information practices, or legal requirements. We will update the date above when changes are made.
Where required, we will provide additional notice or obtain consent before materially changing how we use personal information.
12. Contact Us
Electric Spin Club LLC, doing business as Electric Cycle Studio
Bakersfield, California
Email: info@electriccyclestudio.com
Phone: 661-735-5418